Singapore's Best Customer Service 2023/24


your excellence

Your Personal Award

The Straits Times and Statista are pleased to announce the second edition of Singapore’s Best Customer Service. Customer service is an extremely important area as it represents the first and most personal point of contact between a business and its customers.

Social Media
Marketing & PR
Investor Relations

Media Kit

This kit includes prepared graphics and artwork which support the immediate usage of the award in your marketing and communication campaigns.

Wallpapers & Backgrounds

Prepared backgrounds for your desktop and company mobile phone. The package also includes backgrounds for video meetings.

Social Media

Create momentum among your followers! Prepared artworks for Social Media (e.g. Facebook, Twitter and Instagram) for time-efficient usage of the award on your social media channels.

E-Mail Signatures & Web Banner

In order to use the logo immediately, the media kit contains a prepared artwork for signature strips and a web banner. This will help you to get even more frequency on the award-communication.

contact us

Get in touch with us. We are happy to help.

For questions about the ranking, logo usage, and licensing options, please contact us.

Lawrence Ho

Head of Licensing, Asia

Callback (optional)

We will happily discuss your package options at a time that suits you.

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Project Details

About the project

The Singapore’s Best Customer Service 2023/24 ranking is based on an independent survey of almost 10,000 customers. The survey was conducted on retailers and service providers from 99 categories. Participants of the survey were asked to rate the brands in terms of how likely they are to recommend. Furthermore, they evaluated the quality of communication, professional competence, range of service, customer focus and accessibility of the brands. In order to identify companies with a continuously good customer service, results from the previous year’s ranking were taken into account.


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Brands evaluated


Customers surveyed


Brands awarded