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Rewarding

your excellence

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Your Personal Award

The Straits Times and Statista are pleased to announce the third edition of Singapore’s Best Customer Service. Customer service is an extremely important area as it represents the first and most personal point of contact between a business and its customers.

Singapore’s Best Customer Service brands were selected based on an independent survey from a vast sample of more than 10,000 Singapore customers who have either made purchases, used services or gathered information about products or services in the past three years.

Customers were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: Quality of Communication, Professional Competence, Range of Services, Customer Focus, and Accessibility.

The results provided information about brick & mortar, online retailers, and service providers across 99 categories. The final list recognizes the Top 3 or Top 5 brands in each category.

Social Media
Recruitment
Marketing & PR
Investor Relations
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Media Kit

This kit includes prepared graphics and artwork which support the immediate usage of the award in your marketing and communication campaigns.

Wallpapers & Backgrounds

Prepared backgrounds for your desktop and company mobile phone. The package also includes backgrounds for video meetings.

Social Media

Create momentum among your followers! Prepared artworks for Social Media (e.g. Facebook, X and Instagram) for time-efficient usage of the award on your social media channels.

E-Mail Signatures & Web Banner

In order to use the logo immediately, the media kit contains a prepared artwork for signature strips and a web banner. This will help you to get even more frequency on the award-communication.

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Get in touch with us. We are happy to help.

For questions about the ranking, logo usage, and licensing options, please contact us.

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* Mandatory fields. Information about the timing of deleting personal data, the countries where we save data (e.g., U.S., EU, UK, Singapore), and the companies we collaborate with can be found in our privacy statement.


Project Details

About the project

The Singapore’s Best Customer Service 2024/25 ranking is based on an independent survey of more than 10,000 customers. The survey was conducted on retailers and service providers from 99 categories. Participants of the survey were asked to rate the brands in terms of how likely they are to recommend. Furthermore, they evaluated the quality of communication, professional competence, range of service, customer focus and accessibility of the brands. In order to identify companies with a continuously good customer service, results from the previous year’s ranking were taken into account.

1,800

Brands evaluated

10,000

Customers surveyed

327

Brands awarded