The Best in Service & Retail

Customer service continues to be a top priority for customers and companies alike. Providing excellent customer service has become a differentiating factor for businesses which influences their growth and performance.

To provide guidance on the large offer of service and retail, we at Statista R recognize companies that provide the best customer service as well as the best-in-class retailers in cooperation with high-profile media partners. Projects focus on the best companies, chains and shops as evaluated by customers.

What we do

Statista R Service & Retail is dedicated to finding and recognizing the best-in-class for Service & Retail following Statista’s independent approach of data collection and analysis.

Statista wants to shed light on the companies and retailers that provide the best customer service and experience. The aim is to give orientation for customers as well as provide insights for companies. Statista’s service and retail ranking projects examine thousands of chains, brands and shops worldwide from several industries to identify those with the best evaluated customer service and experience. The sophisticated test methods are based on online surveys among customers. Indicators such as the likelihood of recommendation as well as specific aspects directly related to customer service and experience like accessibility, product quality, customer focus, atmosphere, communication, professional competence, shop layout and range of services are evaluated by customers.

Every company obtains a score according to the evaluated criteria and those with the highest scores are awarded.

Number of Data Points
> 1,436,000
Number of Companies covered
> 13,100
Number of Countries covered

Our Rankings

The Philippine Best Customer Service 2023

Together with the Philippine Daily Inquirer we are pleased to announce the first edition of The Philippines’ Best Customer Service. Customer service is an extremely important topic as it represents the first and most personal point of contact between a business and its customers.

Our Partner
America's Best Customer Service 2024

The America’s Best Customer Service 2024 ranking is based on an independent survey of more than 30,000 U.S. customers and over 200,000 evaluations.

Our Partner
America's Best Retailers 2023

America’s Best Retailers 2023 were selected based on our innovative methodology, guaranteeing unbiased results and providing reliable insights.

Our Partner
Italy's Best Customer Service 2023/24

Together with Corriere della Sera we are pleased to announce the second edition of the joint Italian survey on the world of Customer Service. Customer service is an extremely important area as it represents the first and most personal point of contact between a company and its customers.

Our Partner

Learn more about Statista R

Our Vision

We want to bring transparency about excellence into the respective markets. Through independent and well-founded approaches, we provide orientation on brands that can be trusted. At the same time, we give companies the opportunity to present and advertise their award.

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Over 100 analysts, data scientists, back office and licensing sales managers at Statista R act as a team every day. Whether developing new ideas and methods, advising award-winning companies, designing awards or sharing a lunch break – together we create value for companies, markets and our media partners.

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We collaborate with well-known and highly respected media partners in the Americas, Europe and Asia.

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Our head office is located in the middle of Hamburg’s beautiful city center, directly opposite the concert hall “Laeiszhalle” and the park “Planten un Blomen”.

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+49 40 284841 468
Jannis Plachetka

Senior Key Account Manager

USA & Canada
+1 212 419 8959
Evan Tobias, Director of Licensing - Americas
Evan Tobias

Director of Licensing – Americas

+65 6679 6169
Lawrence Ho, Senior Key Account Manager, Asia & Pacific @ Statista
Lawrence Ho

Senior Key Account Manager

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